TERMS AND CONDITIONS

Welcome

Welcome to the official website and online platforms operated by ARENA EDU VENTURES (M) SDN. BHD.
By accessing or using this website (“Site”), you agree to be bound by the Terms & Conditions stated below. If you do not agree with these Terms & Conditions, please refrain from using this Site.

These Terms & Conditions apply to all visitors, users, and customers of our website and services.


General

ARENA EDU VENTURES (M) SDN. BHD. reserves the right to amend, modify, update, or remove any part of these Terms & Conditions at any time without prior notice. Continued use of the Site after changes are made constitutes acceptance of the revised Terms & Conditions.

Any violation of these Terms & Conditions may result in appropriate action, including restriction or termination of access to the Site.

PRIVACY POLICIES

ARENA EDU VENTURES (M) SDN. BHD. is fully committed to protecting the privacy and personal data of our website visitors, users, and customers. We understand the importance of privacy on the Internet and take reasonable and appropriate measures to safeguard your information.

We will not disclose your personal information to third parties except where necessary to provide services to you, such as arranging services, training coordination, communication, verification, security checks, internal analysis, or where we have obtained your explicit consent, or where disclosure is required by law.


Your Consent

By using our website, submitting forms, registering interest, or communicating with us through any platform, you consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy.

ARENA EDU VENTURES (M) SDN. BHD. will not sell, rent, or trade your name, address, email address, phone number, or any personal data to any third party without your consent, except to authorised partners involved in delivering our services.


Communication & Marketing

If you have registered interest, submitted a form, or engaged with our programmes, we may contact you via email, telephone, WhatsApp, or other communication channels regarding:

Programme information

Training or interview updates

Service-related announcements

Relevant opportunities

You will always be given the option to opt out of marketing or non-essential communications. Opting out does not affect important service-related messages.


Cookies

Cookies are small text files stored on your device to improve website functionality and user experience. Cookies help us:

Recognise returning visitors

Save user preferences

Analyse website performance

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.


Site Statistics

We may collect anonymised and aggregated data for reporting and service improvement purposes, including:

Number of visitors

Pages visited and duration

Navigation paths

Device and screen information

This data is used strictly for internal analysis and improvement and does not identify individual users.


Disclosure of Information

We may disclose your personal data in the following circumstances:

To companies, partners, or subsidiaries under ARENA EDU VENTURES (M) SDN. BHD.

In the event of a business transfer, merger, or asset sale

Where required to comply with legal or regulatory obligations

To protect the rights, safety, and property of the company, users, or the public

For fraud prevention and risk management purposes

All disclosures are carried out in accordance with applicable data protection laws, including Malaysia’s PDPA.


Third Party Websites

Our website or advertisements may contain links to third-party websites. These websites operate under their own privacy policies, and ARENA EDU VENTURES (M) SDN. BHD. is not responsible for their content or data handling practices. Users are advised to review third-party privacy policies before submitting personal data.


Accessing & Updating Your Information

You may request access to, correction of, or deletion of your personal data by contacting us using the details below. For security reasons, identity verification may be required before processing such requests.

Users are responsible for maintaining the confidentiality of their login details and personal access information.


Data Security

We implement reasonable technical and organisational safeguards to protect personal data from unauthorised access, misuse, loss, or disclosure. While we strive to protect your data, no method of transmission over the Internet is completely secure.


CANCELLATION & REFUND POLICY

ARENA EDU VENTURES (M) SDN. BHD.

GENERAL

All payments made to ARENA EDU VENTURES (M) SDN. BHD. are for services, training programs, educational programs, interview sessions, or administrative processing fees.
No physical goods will be shipped.


CANCELLATION POLICY

Cancellation Before Confirmation

Cancellation requests must be submitted in writing via official communication channels (email or WhatsApp) within 12 hours from payment submission.

If the cancellation request is approved:

A full refund may be considered.

Administrative or processing fees (if any) may be non-refundable.

Cancellation After Confirmation

Once payment has been confirmed and any of the following has occurred:

Slot reservation

Interview scheduling

Training seat allocation

Documentation processing

Access to program materials or briefings

Cancellation will NOT be permitted.

Change of mind is NOT a valid reason for cancellation.


NON-CANCELLABLE CASES

No cancellation or refund will be allowed once:

Interview session date has been assigned

Training slot has been secured

Program enrollment has been confirmed

Any service has commenced (partially or fully)


REFUND POLICY

Refunds are considered ONLY IF:

Payment was duplicated

Payment was made in error

Program was cancelled by ARENA EDU VENTURES (M) SDN. BHD.

Refund Processing

If approved:

Refunds will be processed using the original payment method

Processing time: 3–7 working days

Bank processing time may vary depending on the financial institution


NON-REFUNDABLE PAYMENTS

The following are STRICTLY NON-REFUNDABLE:

Registration fees

Booking or reservation fees

Administrative or processing fees

Interview or assessment fees

Training deposits or commitment fees


RIGHT TO REJECT

ARENA EDU VENTURES (M) SDN. BHD. reserves the right to:

Reject any cancellation or refund request deemed unreasonable

Amend this policy at any time without prior notice


CONTACT

For official cancellation or refund inquiries, please contact us through authorized company communication channels only.

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